Our formulas prioritize ingredients of natural origin and are never tested on animals (in accordance with European regulations). The majority of our products are vegan.
Products & Ingredients
Are your formulas natural, vegan, and cruelty-free?
Are they suitable for sensitive skin?
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Yes, our products are designed for optimal tolerance. In case of reactive skin, perform a skin test 24 hours before use.
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Can I use your products during pregnancy/breastfeeding?
Many references are suitable, but certain formulas (essential oils, retinoids, etc.) should be avoided. Ask your healthcare professional for advice and consult the product information sheets.
What is the Period After Opening (PAO)?
The PAO is indicated on each package (open jar symbol, e.g. 12M). Keep away from heat and light.
Are you free of parabens/silicones/etc.?
We exclude controversial ingredients listed in our internal charters. Refer to the INCI composition of each product sheet.
Are your packages recyclable?
Our bottles and cartons are recyclable. Rinse the containers and sort according to local guidelines.
Do you offer refills?
Some references are available in refill format. Look for the mention "Refill" on the product sheet.
Offers, Sets & Samples
How to use a promotional code?
Enter the code at the "Payment" step. It applies if it is valid and eligible.
Do you offer samples?
We include samples based on availability. Boxes may contain travel sizes.
Do you offer gift cards?
Yes, in digital version (usable on the site). Valid for 12 months from purchase.
Orders
How to place an order
Add your products to the cart, validate, then follow the secure payment steps. A confirmation email summarizes your purchase.
Yes, you can modify or cancel your order.
Yes, as long as it hasn't been prepared. Write to us quickly at contact@terredemars.com with your order number.
I didn't receive the confirmation email.
Check your spam folder. If nothing within 1 hour, contact us with the name and email address used.
Track your order delivery
To track the delivery status of your order, go to your "My Account" area. Click on the relevant order number, then on "track my order".
Delivery
Which countries do you ship to?
We deliver to mainland France, the EU, and internationally* (*some restrictions may apply).
What are the delivery times and costs?
France: 2–4 business days — free over [€XX] purchase.
EU: 3–7 business days.
International: 5–10 business days.
Exact costs are displayed at checkout based on address and weight.
Do you offer delivery to pick-up points?
Yes, depending on the destination. The option appears at checkout.
Are there any taxes/customs duties?
Outside the EU, potential fees may apply upon receipt. These remain the responsibility of the recipient.
Returns & Refunds
What is your return policy?
You have 14 days after receipt to exercise your right of withdrawal on unopened products in their original condition.
How do I make a return?
Contact contact@terredemars.com with your order number. We will provide you with the address and procedure. Return shipping costs are the responsibility of the customer (except for damaged product/preparation error).
When will I be reimbursed?
Within 5–10 business days after receipt and inspection of the returned item, via the payment method used.
Damaged product or missing item?
Write to us within 48 hours with photos of the package and the product. We will find a quick solution (replacement or refund).
Payment & Security
What payment methods do you accept?
Credit card (Visa, Mastercard, Amex), PayPal, Apple Pay and Google Pay* (*depending on country).
Is my payment secure?
Yes. Transactions are encrypted (SSL) and processed by a certified provider. We never have access to your banking details.
Can I use multiple promo codes?
Unless otherwise stated, codes are not cumulative and exclude products already on sale.
Contact
Contact our customer service
For any questions, write to us! By email at contact@terredemars.com indicating the details of your request.
Contact our professional service.
We support hotels, gyms, and restaurants in their evolution of today to imagine together, tomorrow.
Write to us at contact@terredemars.com
